Technical Support - ByDesign Customer Care & Support (Operations) - 1000018
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Job Title
Technical Support
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Annual Salary
$55,000.00/Year - $90,000.00/Year
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Location
2901 W Bluegrass Blvd, Suite 200, Lehi, Utah
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Work Status
Full-time
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Posted Date
Sep 02, 2025
Job Description
Are
you enthusiastic about delivering exceptional customer experiences and solving
technical challenges? As a Technical Support Engineer, you’ll be a trusted
point of contact to support organizations in transforming their business
processes with cutting-edge SAP enterprise solutions and thriving through their digital
transformation. If you’re eager to contribute to an innovative team,
proactively improve customer experience, and grow professionally, we want to
hear from you!
Job Description: Technical
Support Engineer for SAP Business ByDesign
Position Overview: (Must be fluent in both
French and English) We are seeking an experienced Technical Support Engineer
for SAP Business ByDesign. This position is responsible for customer
support, which includes answering the Support Hotline and resolving open
support tickets. This engineer will gain extensive knowledge in providing
customer support for SAP Business ByDesign.
Duties And Responsibilities
Key Responsibilities:
·
Direct Client Interface
o Answer
calls via the Support Hotline.
o
Provide initial diagnostic and troubleshooting
of support tickets and address as appropriate until full resolution.
o Resolve
customer concerns or escalate to other departments for resolution.
o Handle
after-hours emergency customer calls and tickets.
o Provide
additional support during implementation go-lives.
o
Serve as a point of contact with specific
customers as needed.
·
Customer Experience
Improvement
o
Proactively identify opportunities to improve
customer experience.
o
Actively share knowledge with others and
contribute regularly to the support knowledge base.
o
Create training documents and/or recordings
for internal and customer use.
o
Create and deliver feature preview webinars
for new releases as needed.
o Meet
customer SLAs as documented in the Maintenance and Support Agreement.
o Achieve
a 90% customer satisfaction score or higher.
o
Earn an SAP Business ByDesign certification.
·
Key Organizational Interfaces
o This
position will report directly to the CEO. Support will have direct interaction
with account management, professional services, and IT to manage the life cycle
of each support ticket.
Qualifications:
●
Education:
○
A bachelor’s degree preferred
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Experience:
○
Previous experience with SAP Business ByDesign or SAP Business
One is a plus.
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One to two years of
experience in financial ERP applications.
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One to two years of
experience with software customer service & technical support.
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Fluent in both French
and English with strong verbal and written communication skills in both
languages.
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Location
○
Hybrid: Remote with 2
days per week in the corporate offices located in Lehi, Utah.
Benefits
Why Join Us:
●
Innovative Environment: Be part of a forward-thinking
team that embraces innovative technologies and drives digital transformation.
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Professional Growth: Opportunities for continuous
learning, professional development, and career advancement.
●
Collaborative Culture: Work in a supportive and
collaborative environment that values teamwork and innovation.
● Competitive Compensation: Receive a competitive salary and
benefits package, including health insurance, retirement plans, and more.
If you are an enthusiastic and experienced Technical
Support Engineer looking to make a significant impact, we encourage you
to apply and join our team. Together, we can drive innovation and deliver
exceptional solutions to our clients.
Skills & Qualifications
Fluent in French
